PLATFORM | CASE STUDY

Achieve Analytics Success with Managed Services

COMPANY OVERVIEW

Watts Water is the premier channel partner in the plumbing industry, providing plumbing, heating, and water quality solutions for residential, industrial, municipal and commercial purposes. Global in scale, with subsidiaries in all major world markets.

BUSINESS NEED

As Watts’ IT team worked with an end-of-life IBM Cognos BI 8.x implementation, they knew they needed a partner to help them install and migrate to a Cognos BI version better suited to a more robust environment. They contacted Ironside, and both companies quickly saw the opportunity to form a larger partnership to streamline the data management systems behind the reporting tools.

SOLUTION

Ironside Managed Services partnered with Watts to help them maximize their data and analytics potential, while minimizing the time spent maintaining and troubleshooting the back-end components required to get there. In addition to the Cognos BI upgrade, the following projects were undertaken:

Install IBM InfoSphere Information Server

Install, integrate and manage InfoSphere solution that serves as a high-powered, enterprise-level intermediary that sits between the data and analytics resources to help monitor, cleanse, transform and deliver information for strategic business initiatives

Upgrade InfoSphere as Environment Evolves

Meet changing needs by upgrading InfoSphere from 9.1.2 to version 11.3.1 to increase synergies with the rest of Watts’s ETL processes
Introduce new features such as optimized data governance and quality, a GUI over InfoSphere’s REST API for easier access, and enhanced integration with Linux, data warehousing appliances, and Cognos

Enhance New Cognos BI System

Apply new release of Fix Pack 5 for Cognos BI 10.2.1 and achieve full integration with Watts’s platform within a week
Troubleshoot to remedy Cognos Workspace Advanced performance issues, and make sure users have an optimal experience

Improve Reporting and Dashboards
(per Ironside Solutions Center)

Design an intuitive, consumable sales dashboard that reflects global sales, product, and customer information in a single location
Enable Watts to use dashboard to reduce the time to value of their sales data and boost the speed with which they can act on the data

KEYS TO SUCCESS

Among the many benefits of using Ironside Managed Services, Watts is now able to:

Meet their goals of always having data delivered on time in the same format, increasing velocity to reduce reporting time, and getting data in the right format for each user
Receive proactive care and feeding of their systems from Ironside, lowering the incidences when support is required

Tackle root causes of problems rather than symptoms—again, reducing the need for future support

About IBM

IBM is a leading cloud platform and cognitive solutions company. Leverage IBM’s Analytics portfolio of high-value products and solutions to turn the company you’re running today into the company you’re building for tomorrow.

READ ADDITIONAL CASE STUDIES

Strategy Data Analytics Platform

Empower the Team with Experience Design

Enable the Tableau Enterprise

Formulate a Data & Analytics Roadmap for Acquisition Growth Strategy

Establish a Collaborative Data Governance Strategy

Build an Enterprise Data Warehouse for Self-Service Analytics

Implement a Single View of the Customer

Enable Current and Future Growth with Adaptive Insights

Enable Interaction Reporting with Tableau

Use Data to Drive Personalized Marketing

Allow Flexibility & Resiliency with Standardized ETL

Migrate from Oracle Discoverer to Cognos Analytics

Enable Cognos Analytics Migration in Financial Services

Become one of our successful clients.

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PLATFORM | CASE STUDY

Achieve Analytics Success with Managed Services

COMPANY OVERVIEW

BUSINESS NEED

SOLUTION

Install IBM InfoSphere Information Server

Upgrade InfoSphere as Environment Evolves

Enhance New Cognos BI System

Improve Reporting and Dashboards
(per Ironside Solutions Center)

KEYS TO SUCCESS

READ ADDITIONAL CASE STUDIES

Empower the Team with Experience Design

Enable the Tableau Enterprise

Formulate a Data & Analytics Roadmap for Acquisition Growth Strategy

Establish a Collaborative Data Governance Strategy

Build an Enterprise Data Warehouse for Self-Service Analytics

Implement a Single View of the Customer

Enable Current and Future Growth with Adaptive Insights

Enable Interaction Reporting with Tableau

Use Data to Drive Personalized Marketing

Allow Flexibility & Resiliency with Standardized ETL

Migrate from Oracle Discoverer to Cognos Analytics

Enable Cognos Analytics Migration in Financial Services

Become one of our successful clients.

LINKS

GET IN TOUCH

PLATFORM | CASE STUDY

Achieve Analytics Success with Managed Services

COMPANY OVERVIEW

BUSINESS NEED

SOLUTION

Install IBM InfoSphere Information Server

Upgrade InfoSphere as Environment Evolves

Enhance New Cognos BI System

Improve Reporting and Dashboards (per Ironside Solutions Center)

KEYS TO SUCCESS

READ ADDITIONAL CASE STUDIES

Empower the Team with Experience Design

Enable the Tableau Enterprise

Formulate a Data & Analytics Roadmap for Acquisition Growth Strategy

Establish a Collaborative Data Governance Strategy

Build an Enterprise Data Warehouse for Self-Service Analytics

Implement a Single View of the Customer

Enable Current and Future Growth with Adaptive Insights

Enable Interaction Reporting with Tableau

Use Data to Drive Personalized Marketing

Allow Flexibility & Resiliency with Standardized ETL

Migrate from Oracle Discoverer to Cognos Analytics

Enable Cognos Analytics Migration in Financial Services

Become one of our successful clients.

LINKS

GET IN TOUCH

Improve Reporting and Dashboards
(per Ironside Solutions Center)