Major regional bank and financial services provider that’s been in business for almost 200 years, with over $140 billion in total assets and more than 1,000 branches.
The company was experiencing consistency issues with reporting. IT believed the answer was to enable users to be more self-sufficient, but disparate results from multiple sources were causing confusion. The bank needed a centralized self-service solution to help users get reliable business information independent of IT, and in the process, build on the bank’s solid enterprise analytics foundation.
The Ironside Business Intelligence team’s approach is based on balance. It is equal parts governance and flexibility, with an emphasis on delivering BI solutions that enable both scheduled reporting results and spontaneous investigations into new business questions. The solution consists of:
Focus on Data
Focus on risk-related information, using a performance and balance metrics delivered in multiple business contexts through a multidimensional cube for easy viewing
Determine how to present data from the cube to increase user adoption, consistency of experience and ability of users to test scenarios and get meaningful results on their own
Create a UX in which user needs, technology and business goals smoothly intersect
Set up a self-service extracts capability for non-technical users who need access to risk data contained in their cube, so they can pull information in real time simply by selecting a business dimension
Create an easy-to-use, unified portal through which users can access multiple, useful analytics functions
Set up a simplified interface containing preconfigured reporting options designed to answer common questions about risk data occurring across different departments
Establish a set of limits and benchmarks to determine risks of different portfolios
Build a limits management solution into the portal, letting users add different limits and benchmarks to their reports, while making quick performance comparisons between different areas
KEYS TO SUCCESS
This Self-Service Analytics project allowed the company to:
Increase user adoption of analytics resources, and establish user trust in data
Enable consistent reporting based on verified data across different business groups
Implement a simple yet flexible self-service model that’s repeatable across departments
Provide measurable corporate benchmarks to focus user efforts on company goals
Ironside helps companies translate business goals and challenges into technology solutions that enable insightful analysis, data-driven decision making and continued success. We help you structure, integrate and augment your data, while transforming your analytic environment and improving governance.