IBM Cognos ICM: System Administration

Course Overview

Variable compensation systems are delicate and sophisticated, and they require some specific management approaches from an administration standpoint to keep them integrated with and working as part of your infrastructure. You need to have a full understanding of how the many scheduled tasks and workflows these platforms execute impact the larger environment and how you can manage these activities and the people who can initiate them in your network. This will enable the continued success of your compensation efforts and your other mission critical processes.

Ironside’s 1-day IBM Cognos ICM: System Administration course is designed to prepare you to administer a Cognos ICM platform. It will train you to be familiar with and carry out all the core activities necessary to run and maintain the platform, including process lists, portal access, task management, workflow management, scheduling, auditing, and security. With this knowledge under your belt, you’ll be ready to start leveraging ICM in your environment.


This course is intended for system administrators looking to manage a Cognos ICM installation. Experience with the general concepts of systems administration is recommended and knowledge of basic Windows and web functionality is mandatory.

Course Goals

  • Introduce Cognos ICM, its main purpose, who its users are, what modules it has, and how to access and navigate its admin client.

  • Explore process lists, create them, and use them.

  • Understand the purpose and details of portal access, workflow management, and task management.

  • Become familiar with scheduling, auditing, and security processes.

High-Level Curriculum

  • Walk through the basics of Cognos ICM and who the users of each of the platform’s clients are.

  • Describe each of the modules included in Cognos ICM and become comfortable with navigating the admin client.

  • Understand how process lists work and learn to create and use them.

  • Recognize the purpose of portal access, describe the various aspects of it, and create and assign portal access groups, trees, web tabs, sign offs, and inquiries.

  • Build and manage effective workflows, including complex workflow structures with multiple nodes and swim lanes.

  • Discover the different aspects of the task manager, from creating groups and rules to viewing alerts to acting on generated tasks.

  • Learn the scheduler module’s purpose and the tasks you can schedule with it, as well as how to set up and manage it.

  • Locate data in the audit module, describe the log data it captures, and manage the contents of log files.

  • Create and manage admin users and roles to maintain the platform’s security.

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